Refund Policy forDorkar India Pvt Ltd eCommerce
Effective Date: 01.01.2023
1. Eligibility for Refunds
At Dorkar India Pvt. Ltd. , we want to ensure your satisfaction with your purchase. Our Refund Policy covers the following scenarios in which you may be eligible for a refund:
Defective or Damaged Products: If you receive a product that is damaged or defective, we will refund your purchase price.
Incorrect Items Shipped: In the event that we send you the wrong item, we will refund your purchase price.
Dissatisfaction with the Product: If you are not satisfied with your purchase, we offer refunds in certain situations, subject to the conditions outlined below.
2. Refund Request Timeframe
To be eligible for a refund, you must submit a refund request within 7 days from the date of your purchase. After this period, we may not be able to process your refund.
3. Method of Request
To request a refund, please follow these steps:
Contact our customer support team via write to us on : support@dorkar.in Call us at : 18008890579(Toll free) within the specified timeframe.
Provide proof of purchase, which may include your order number and any relevant details about the issue with the product.
4. Refund Processing Time
Once we receive your refund request and inspect the returned product (if applicable), we will notify you about the approval or rejection of your refund. If your refund is approved, we will process it within [X] business days.
5. Refund Method
Refunds will be credited back to the original payment method used for the purchase. If the original payment method is no longer available, we may process the refund through an alternative method.
6. Condition of the Product
To be eligible for a refund, the product must be returned in its original condition, unless it is a damaged or defective item. Please follow our Return Instructions for the proper return process.
7. Exemptions
The following items are not eligible for refunds:
Digital Downloads or Electronically Delivered Items: We do not offer refunds for digital products once they have been downloaded or accessed.
Personalized/Customized Products: Products that have been personalized or customized to your specifications are not eligible for refunds.
Items Not Purchased Directly from Our Website: Refunds are only available for products purchased directly from our website. If you bought our products from a third-party retailer, please contact them for their return and refund policies.
8. Refund Policy Changes
We reserve the right to update or change our Refund Policy at any time. Any changes will be posted on this page.
9. Legal Compliance
Our Refund Policy complies with local, state, and national laws and regulations, including consumer protection laws.
10. Contact Information
If you have any questions or concerns about our Refund Policy, please contact us at:
write to us on : support@dorkar.in
Call us at : 18008890579(Toll free)
Cancellation Policy for Dorkar India Pvt. Ltd. eCommerce
Effective Date: 01.01.2023
1. Order Cancellation Eligibility
At Dorkar India Pvt. Ltd., we understand that circumstances can change. We offer order cancellation in the following situations:
2. Cancellation Timeframe
To cancel an order, you must do so within 12 hours from the time of purchase. Once the order has been shipped, it cannot be canceled.
3. Method of Request
To request the cancellation of an order, please follow these steps:
Contact our customer support team viaCall us at : 18008890579(Toll free) within the specified timeframe.
Provide your order number and any relevant information related to the order you wish to cancel.
4. Cancellation Confirmation
Once we receive your cancellation request, we will confirm its acceptance and the order's cancellation via email. If you do not receive a confirmation email within [X] business days, please contact us to verify the status of your cancellation.
5. Refund for Canceled Orders
Upon order cancellation, any funds charged to your payment method will be refunded within 7 business days. The refund will be credited back to the original payment method used for the purchase.
6. Order Status
You can only cancel an order if it has not yet been shipped. Once an order is marked as shipped, it cannot be canceled, and you may need to follow our Return and Refund Policy [insert link to that policy] for further instructions.
7. Cancellation Fees
We do not charge cancellation fees unless it is a special case where production or customization of the order has already begun. In such cases, a fee may apply, and you will be informed about the amount before cancellation.
8. Special Cases
Certain orders, such as pre-orders or subscription services (if applicable), may have unique cancellation rules. These rules will be communicated at the time of purchase.
9. Cancellation Policy Changes
We reserve the right to update or change our Cancellation Policy at any time. Any changes will be posted on this page.
10. Legal Compliance
Our Cancellation Policy complies with local, state, and national laws and regulations, including consumer protection laws.
11. Contact Information
If you have any questions or concerns about our Cancellation Policy, please contact us at:
write to us on : support@dorkar.in
Call us at : 18008890579(Toll free)
